Thena's Core Features
Omni-channel support (Slack, Discord, Email, MS Teams, Web chat)
New-gen ticketing with AI + human intelligence
Autonomous support & service (AI-powered task automation)
Multi-persona ticketing with customizable boards and role-based controls
Automated Workflows blending human and AI actions
Centralized Accounts for customer data
App integrations and API access
AI ticket detection, summaries, tagging, assistant, auto-responses, co-pilot
Enterprise-grade security
Custom fields, SLA definition, Notifications, Routing
Knowledge base management
CSAT collection and tracking
Performance Insights
Thena's Use Cases
Resolving customer support tickets efficiently across multiple communication channels.
Automating routine support tasks and responses using AI agents.
Managing and centralizing customer account data for better collaboration.
Streamlining team processes with customizable ticketing boards and role-based access controls.
Tracking and managing tickets directly from platforms like Slack and MS Teams.
Converting emails and web chats into trackable support tickets.
Collecting and analyzing customer satisfaction (CSAT) feedback.
Automating repeatable ticket flows and internal collaborations.
FAQ from Thena
What is Thena?
What kind of AI capabilities does Thena offer?
Does Thena offer a free plan?
What communication channels does Thena integrate with?
Can Thena automate support tasks?
Thena Support Email & Customer service contact & Refund contact etc.
More Contact, visit the contact us page()
Thena Company
Thena Company name: Pivoting Owl Inc. .
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